status: open to new opportunities
Neil Vinci Lipaen
CUSTOMER SUCCESS PROFESSIONAL — Account & Product Specialist, ClickUp
Keeping accounts healthy, not just handled.
Customer Success professional and AI native who built a global B2B SaaS career while completing a degree in Psychology. I work across stakeholder management, lifecycle engagement, and commercial qualification — turning at-risk accounts into retained, expanding ones.
8,000+
Customer cases resolved — Spotify project, Sutherland
96%
Customer satisfaction rating maintained
91%
First-contact resolution rate
US$5K+
Commercial opportunity qualified per account, ClickUp
what I bring
Three things I focus on
The through-line across ClickUp and Spotify: keeping customers confident, unblocked, and growing.
Retention & escalation
Proactively spotting at-risk accounts and leading escalation conversations that rebuild trust before churn happens.
renewalchurn mitigationcsat
Onboarding & adoption
Guiding new self-service customers through setup and best practices to shorten time-to-value.
onboardingstakeholder mgmt
Commercial qualification
Spotting expansion signals early and routing them cleanly to Sales and Account Executives.
salesforceclickupzendesk