THE WORK / 2023 TO NOW

A career built on attention, trust, and the next good question.

I work where people and products meet, making every moment of uncertainty a little more useful.

NOV 2025 TO PRESENT

ClickUp

Account & Product Specialist · SMB & Enterprise Support

Joining ClickUp in my final year of university moved me from simply solving problems to asking why they matter for a business. The work is less about volume and more solutions-oriented: strategic conversations around product utilization, account context, and the larger objective behind a ticket.

10 to 15proactive customer check-ins every day
4global regions supported
1report that something is broken can become a $5K deal when the larger need is understood

What this chapter is teaching me

Working closely with CSMs and AEs has shown me how relationship-based work is built: trust grows over time, expectations need care, and proactive guidance can change an account’s trajectory. I have become more intentional about spotting patterns, anticipating needs, and moving conversations toward adoption and value realization.

JUN 2023 TO OCT 2025

Spotify ×
Sutherland

Associate, Service Delivery & Knowledge Management

My first full-time role at 19. I was a working student, balancing night shifts, university, and the pressure to keep growing. It became my training ground for grit, resilience, discipline, and accountability. The 8,000+ figure belongs to this chapter: high-volume global support for listeners, plus the systems behind a steady customer experience.

8,000+Spotify customer cases resolved
96%customer satisfaction maintained
91%first-contact resolution rate

The foundation

Beyond handling tickets, I learned how customer experience is shaped by systems, people, and the decisions behind the screen. Working while studying taught me when to push, when to pause, and how to recover without quitting. I helped pilot a new CRM, improved SOPs in Guru, and represented the Manila site in process and tooling rollouts.